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Important Notice From June 1 to June 8, 2026, we will not be shipping orders due to our participation in the World Dog Show. You can find us at the event in Italy at Fiera Bologna, Hall 30, Booth 05A–15A, where you are welcome to visit us in person. As a thank you for your patience, we will include a Beránek mat free of charge with every order. All orders will be shipped immediately after our return starting on June 9, 2026. Thank you for your understanding, and we look forward to seeing you in Bologna or through your orders.

Payment

The invoice for the order is sent automatically together with the confirmation of receipt of the order. The most common method of payment is by payment card. It is also possible to order goods cash on delivery or by paying a pro forma invoice. Cash payments are only possible at the Avitex, s.r.o. pickup point, K Novému nádraží 2203, Velké Meziříčí 594 01. Some customers also use payment via PayPal.

Personal pickup must be arranged by e-mail at info@coolpet.eu or by phone at +420 604 844 666.