Important Notice From June 1 to June 8, 2026, we will not be shipping orders due to our participation in the World Dog Show. You can find us at the event in Italy at Fiera Bologna, Hall 30, Booth 05A–15A, where you are welcome to visit us in person. As a thank you for your patience, we will include a Beránek mat free of charge with every order. All orders will be shipped immediately after our return starting on June 9, 2026. Thank you for your understanding, and we look forward to seeing you in Bologna or through your orders.
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    Home / Terms and Conditions

    Terms and Conditions

    Welcome to the online store coolpet.cz

    These purchase terms provide comprehensive information related to placing an order in our online store. By completing an order, the buyer confirms that they have read and agree with the complaints procedure and purchase terms. The order constitutes a proposal for a purchase contract. The purchase contract is concluded upon receipt of the ordered goods by the buyer.

    I. Introductory Provisions

    The operator of the online store coolpet.cz, hereinafter referred to as the seller, is:

    AVITEX, s.r.o.
    Rybná 716/24
    110 01 Prague 1
    Company ID: 60745291
    VAT ID: CZ60745291
    Phone: +420 604 844 666

    The company’s delivery, shipping and correspondence address is:

    Avitex, s.r.o.
    Vohančice 80
    666 01 Tišnov

    E-mail: info at coolpet dot eu
    avitex at avitex dot cz

    1. The seller declares that all information provided on this website is true and complies with the legal regulations of the Czech Republic.
    2. The following provisions of these purchase terms further define and specify the rights and obligations of the seller and the buyer and form an integral part of the purchase contract.

    II. Conclusion of the Contract

    1. The validity of an electronic order is conditional upon the completion of all required information in the order form. The order constitutes a proposal for a purchase contract. The seller confirms the conclusion of the purchase contract by means of an electronic order confirmation.
    2. The buyer is obliged to provide a correct and complete postal address to which the ordered goods are to be sent.
    3. If the order is delivered within the Czech Republic, the seller will deliver the goods to the buyer by Czech Post cash-on-delivery parcel. In the case of delivery outside the Czech Republic, the seller sends the goods on the basis of a paid invoice, which is sent to the customer together with the order confirmation.
    4. By completing the order form of the online store www.avitex.cz, the buyer gives the seller consent to collect and archive personal data concerning the buyer and their purchases. These data will be used only for the processing of the business transaction.
    5. The buyer has the right to cancel the submitted order or return the goods within 14 days of delivery. The goods must not be used, worn, or damaged and must be packed in the original packaging, including all protective elements on the goods, exactly as received by the buyer. The goods must also include original labels, stickers and other informational materials. Further information regarding order cancellation is provided in Section V.
    6. The buyer is obliged to accept the ordered goods and pay the purchase price unless one of the conditions stated in point 5 applies. If this condition is not met, meaning the original packaging is missing, protective elements on the goods are missing, or original labels, stickers or other materials are missing, the seller is entitled to return the goods and not refund the purchase price to the buyer. The buyer is informed of the purchase price when completing the order before its binding confirmation.

    III. Delivery Terms

    1. The place of performance is the registered office or place of business of the buyer, as entered in the order form, unless the buyer specifies another place.
    2. Delivery of the goods is considered to be the dispatch of the goods to the buyer at the address stated in the order.
    3. The seller usually delivers the goods within 5 days from the conclusion of the purchase contract. If the seller finds that they are unable to deliver the goods to the buyer within the specified period, they must notify the buyer without delay and inform them of the period by which the standard delivery time will be extended. If the seller does not deliver the goods to the buyer within the specified period, the buyer is entitled to withdraw from the contract without further explanation. This does not apply if the conditions stated in Section III, paragraph 4 are met.
    4. The delivery period specified in the previous paragraph does not apply to goods for which a longer delivery period is expressly stated.
    5. The seller reserves the right not to deliver goods that are no longer manufactured, are not in stock, or whose price has increased significantly. The seller is obliged to inform the buyer immediately of any price increase and agree on the next steps, such as withdrawal from the contract and refund of money to the buyer if the invoice has already been paid, ordering other goods, or financial settlement of the price difference.
    6. The seller has the right to refuse an order if the buyer repeatedly fails to fulfill their obligation to accept the goods and pay the purchase price.
    7. The goods are delivered via DPD as a business parcel to the address stated in the order.

    IV. Payment Terms

    1. The purchase price of the goods is payable on the basis of a payment request or invoice before delivery of the goods.
    2. Postage is added to the prices of products listed in the online store.
    3. Prices are stated in CZK excluding VAT unless it is stated that the price includes VAT.
    4. The seller is obliged to send the buyer a tax document upon request.
    5. In the case of larger purchases, the buyer may be granted a discount. Discounts may also be provided during individual sales promotions. These discounts will be visibly published on the seller’s website.
    6. The seller reserves the right to change prices, of which the buyer will be informed immediately. The buyer then has the option to accept the new price or withdraw from the order. If the buyer has paid for the ordered goods in advance and withdraws from the contract for the above reason, the seller will refund the buyer the full amount no later than 3 days from the delivery of written withdrawal from the contract. Withdrawal may also be submitted by e-mail.

    V. Withdrawal from the Purchase Contract

    Return of Goods

    1. The buyer has the right to withdraw from the contract within 14 days of receiving the goods. If the buyer decides to do so, they must send the undamaged and unopened goods, without signs of use or wear, in the original packaging, at their own expense, within the specified period. The decisive date is the date of dispatch. The goods must be sent to the stated shipping and delivery address.

    After receiving and inspecting the returned goods, the seller will refund the corresponding amount to the customer no later than within 30 days, using a method agreed in advance.

    Do not send returned goods cash on delivery. Such shipments will not be accepted.

    The goods must not be used, worn, or damaged and must be packed in the original, undamaged packaging with all protective elements on the goods, meaning covers and various protections on sharp and other parts of the product, exactly as received by the buyer. The goods must also include original labels, stickers and other informational materials.

    If any of the conditions are not met, the seller is entitled to send the goods back to the buyer in the condition in which they were received.

    In the case of goods sent to a customer outside the EU, in the event of withdrawal from the contract, the customer bears all costs associated with sending and returning the goods, customs clearance and the securing of documents. This means that the customer will have deducted from the purchase price they paid the amount corresponding to all costs associated with sending, customs clearance and returning the goods.

    1. The buyer may not withdraw from the purchase contract if any of the above conditions are not met.

    VI. Personal Data Protection

    1. All personal data provided during the order process are confidential.
    2. The seller is obliged to delete a registered customer from the database if the customer requests this in writing.
    3. All handling of personal data on avitex.cz is governed by Act No. 101/2000 Coll., on the protection of personal data.
    4. AVITEX, s.r.o. declares that it is aware of the importance of protecting such data and considers compliance with all legal rules related to their processing to be an important obligation towards its customers.
    5. AVITEX, s.r.o. does not provide personal information about its clients to third parties during its activities, nor does it collect or process sensitive data about registered users. At the same time, the company declares that the information will be used exclusively for its own needs.

    VII. Use of Information

    1. Contact details are used for business purposes, exclusively for communication in business dealings.
    2. AVITEX, s.r.o. uses electronic mail, hereinafter referred to as e-mail, as a standard information channel in business dealings. Certain business processes automatically use the e-mail address provided in the registration form when communicating with the user. This mainly concerns verification of entered personal data, sending access details to the customer account, notifications regarding the status of order processing, or information about special benefits.

    VIII. Final Provisions

    1. These terms and conditions apply in the wording stated on the seller’s website on the day the buyer sends the electronic order.
    2. By sending the electronic order, the buyer accepts all provisions of the terms and conditions in the wording valid on the day the order is sent, as well as the valid price of the ordered goods listed in the online store catalogue, unless otherwise demonstrably agreed in a specific case.
    3. The parties expressly agree, pursuant to Section 262 paragraph 1 of the Commercial Code, that unless otherwise expressly provided in these terms and conditions, their rights and obligations shall be governed by the Commercial Code, in particular Section 409 et seq.