Terms and Conditions

Welcome to the online store coolpet.cz

Shopping Terms will provide you with comprehensive information related to placing an order in our online store. By completing the order, the buyer confirms that they have read and agree with the complaint and purchase regulations. The order is a proposal for a purchase contract. The purchase contract is formed upon the buyer's receipt of the ordered goods.

I. Introductory Provisions

The operator of the online store coolpet.cz (hereinafter referred to as the seller) is:

AVITEX, s.r.o.
Rybná 716/24
110 01 Prague 1
Company ID: 60745291
VAT ID: CZ60745291
Phone: +420 604 844 666

The delivery, shipping, and correspondence address, as well as the address of the company's operations and production, is:

Avitex, Ltd.

To the new station 2203

59401 Velké Meziříčí

E-mail: info at coolpet dot eu

avitex at avitex dot cz

2. The seller declares that all information provided on this server is true and complies with the legal system of the Czech Republic.

3. Other provisions in the purchase order further define and specify the rights and obligations of the seller and the buyer and are an integral part of the purchase contract.

II. Contract Conclusion

1. The validity of an electronic order is conditional upon the completion of all required information in the form. The order is a proposal for a purchase contract. The seller confirms the conclusion of the purchase contract in the form of electronic order confirmation.
2. The buyer is obliged to provide the correct and complete postal address to which the ordered goods are to be sent.
3. The seller will deliver the goods to the buyer via the Czech Post Business Parcel with cash on delivery, in the case of the Czech Republic. In the case of delivery of an order outside the territory of the Czech Republic, the seller ships the goods based on a paid invoice, which is sent to the customer along with the order confirmation.
4. By completing the order form on the online store www.avitex.cz, the buyer gives the seller consent to collect and archive personal data about the buyer and their purchases. These data will be used solely for handling the business case.
5. The buyer has the right to cancel the dispatched order or return the goods within 14 days of delivery. The goods must not be used, worn, damaged, and must be packed in the original, initial package with all protective elements on the goods, as received by the buyer. It must also include original patches, stickers, and other informational media. Further information regarding order cancellation in paragraph V.
6. The buyer is obliged to take delivery of the ordered goods and pay the purchase price, unless a condition in point 5 is not met. If this condition is not met, i.e. If the original packaging is missing, protective elements on the goods and original patches, stickers, or other media are missing, the seller is entitled to return the goods and not refund the purchase price to the buyer. The customer is informed of the purchase price when filling out the order, before its binding confirmation.

III. Delivery Terms

1. The place of performance is the registered office or place of business of the buyer, as filled in the order form, unless the buyer specifies a different location.
2. Delivery of goods is considered to be the dispatch of goods to the buyer at the address specified in the order.
3. The seller usually delivers the goods within 5 days from the date of the purchase contract conclusion. If the seller finds that they are unable to deliver the goods to the buyer within the specified period, they must notify the buyer immediately and also inform them of the duration by which the standard delivery time is extended. If the seller fails to deliver the goods to the buyer within the specified period, the buyer is entitled to withdraw from the contract without further explanation. However, this does not apply if the conditions in point III are met. Paragraph.4
4. The delivery time specified in the previous paragraph does not apply to goods for which a longer delivery time is explicitly stated.
5. The seller reserves the right not to deliver goods that are no longer manufactured, are not in stock, or have significantly increased in price. The seller is obliged to promptly inform the buyer about the price increase and agree on the next steps for withdrawing from the contract and refunding the buyer (in case the invoice has already been paid), ordering other goods, and financial compensation for the price difference.
6. The seller has the right to refuse the order if the buyer repeatedly fails to fulfill their obligation to collect the goods and pay the purchase price.
7. The goods are delivered via DPD as a business parcel to the address specified in the order.

IV.Payment Terms
1.The purchase price of the goods is payable based on the payment request, respectively. invoices, before the delivery of goods.
2.Shipping costs are added to the prices of products on the online store's website.
3.Prices are quoted in CZK excluding VAT, unless stated otherwise that it is a price including VAT.
4.The seller is obliged to send the buyer a tax document upon request.
5.A discount may be offered to the buyer for larger purchases. Discounts may also be offered during individual sales events. These discounts will be visibly posted on the seller's website.
6.The seller reserves the right to change prices, of which the buyer will be immediately informed, and the buyer has the option to accept the new price or withdraw from the order. In the event that the buyer has paid for the ordered goods in advance and withdraws from the contract for the above-mentioned reason, the seller will return the entire amount to the buyer no later than 3 days from the delivery of the written withdrawal from the contract (the withdrawal can be submitted by email).

V. Withdrawal from the purchase contract (return of goods)
1.The buyer has the right to withdraw from the contract within 14 days of receiving the goods. If they decide to do so, they must send the undamaged and unopened goods, without signs of use or wear, in the original packaging, at their own expense, back within the specified period (the determining factor is the date of dispatch) to the address of the shipping, delivery location. Upon receiving the returned goods and inspecting them, the seller will refund the corresponding amount to the customer within 30 days at the latest, using a pre-agreed method. Do not return your goods as cash on delivery, it will not be accepted.The goods must not be used, worn, damaged, and must be packed in the original, undamaged packaging with all protective elements on the goods (understand covers and various protections on sharp and other parts of the product), as received by the buyer. It must also include original patches, stickers, and other informational media. If any of the conditions are not met, the seller is entitled to send the goods back to the buyer in the condition in which they were received.
2.The buyer cannot withdraw from the purchase contract unless any of the above-mentioned conditions are met.

VI.Privacy Protection
1.All personal data provided during the order are confidential.
2.The seller is obliged to delete the registered customer from the database if the customer requests it in writing.
3.All handling of personal data on avitex.cz is governed by Act No. 101/2000 Coll. on the Protection of Personal Data.
4.AVITEX, s.r.o. declares that it is aware of the importance of protecting such data and considers compliance with all legal rules related to their processing as a significant obligation towards its customers.
5.AVITEX, s.r.o. does not provide personal information about its clients to third parties, nor does it collect or process sensitive data about registered users. Simultaneously declares that the information will be used exclusively for their own needs.

VII.Use of Information
1.Contact details are used for business purposes, exclusively for communication needs in business dealings.
2.AVITEX, Ltd. uses electronic mail (hereinafter referred to as e-mail) as a standard information channel in business communication. Some business processes automatically use the email address provided in the registration form when communicating with the user. This primarily involves verifying the provided personal information, sending access details for the customer account, notifications about the status of order fulfillment, or special benefits.

VIII.Final Provisions
1.These terms and conditions apply as stated on the seller's website on the day the electronic order is sent by the buyer.
2.By submitting an electronic order, the buyer accepts all provisions of the terms and conditions in the version valid on the day the order is sent, as well as the valid price of the ordered goods listed in the Internet store catalog, unless otherwise demonstrably agreed in a specific case.
3.Participants expressly in the sense of the provisions. § 262 paragraph 1 of the Commercial Code agreed that unless otherwise expressly stipulated by the conditions, their rights and obligations are governed by the Commercial Code, particularly its provisions. § 409 et seq.